Frequently asked questions
Straight answers about registration, costs, controls, risk, security and support.
General use
Do I need trading experience?
No. The interface is designed to explain monitoring and settings clearly, but beginners still need to understand that capital can be lost.
Can I use a mobile device?
Yes, supported modern browsers can access the site. Protect the device with a screen lock and avoid public networks for sensitive actions.
Fees and results
Where can I see fees?
Review the Fees page and the confirmation shown before a transaction. Provider or conversion costs may vary.
Is profit guaranteed?
No. Prices can move against a position and automated analysis can be wrong or delayed.
Features
Does the platform trade automatically?
Available automation depends on the connected service and your settings. Review and limit every permission before enabling it.
Can I choose alerts?
Yes. Monitoring scope and notification choices can be adjusted where supported.
Risks
Can I lose money?
Yes. Market, liquidity, counterparty and operational risks can lead to partial or total loss.
Can controls remove volatility?
No. Limits can reduce exposure but cannot ensure a particular execution or outcome.
Security
How should I protect my account?
Use a unique password, multi-factor authentication and a trusted device. Verify the domain before signing in.
Who holds funds?
Custody depends on the relevant bank, broker, venue or provider identified during onboarding. Gebvax AI does not imply protection that has not been confirmed.
Account access
What if I lose my authentication device?
Contact support from your registered email. Recovery requires proportionate identity checks and may restrict actions temporarily.
Can I revoke a connection?
Yes, revoke unused keys from the provider and remove the connection from the account where supported.
Help and support
What happens after registration?
A personal manager contacts you within 24 hours to explain onboarding and answer platform questions.
How do I report a problem?
Email [email protected] with dates, screenshots and a concise description. Never include a password or one-time code.
Further reading
What should I read first?
Start with Getting Started, Risk Disclosure, Security, Fees and Withdrawal Policy. Together they cover operation, risk, protection and access to funds.
Where are payment times explained?
The Deposit and Withdrawal Methods page lists typical processing times by method.